How it works ?
This dashboard is connected to post purchase survey app
Customer Insights Dashboard
Summarizes the post purchase customer responses data into visualizations helping you understand your audience in a better way.
Summary
Helps understanding overall performance of customer responses. Q1,2,3 are order of questions and below that it shows churn in customers over questions. Based on this we can update our questions.
Multiple Choice Questions
All multiple choice questions are visualized in Charts which can help us understand the responses in better way. We can customize this graph with different metrics as well. Dashboard 2 shows different chart design.
Open ended Questions
This is interesting. Your app displays the responses in multiple rows, making it harder to analyze them.
What we have done is create a word cloud of all the responses. We remove all stop words from the responses, which eliminates common verbs, making it easier to interpret and relate to the key themes. The most used words with be highlighted in bold making it easy to relate.
Smart Summary
We have utilized ChatGPT's ability to analyze and summarize the responses, creating a concise summary that makes it easier to understand the key insights at a glance.
Techinical Stuff ?
It's connected to API which helps to get all responses into google sheet which empowers the above dashboard.
We have used functions which removes all stopwords from all open ended questions making it more understanable.
Tech stack
-Fairing
-Data sync API
-Google Sheets
-Chatgpt API
-Looker studio report
Want something custom ?
We are here to edit it according to your tech stack !!
Have any questions? Let's discuss them over a call.
Get demo to our performance marketing dashboards.